Privacy and cookie policy
1. Introduction
FjordHub.com SIA (“we”, “our”) is committed to protecting your personal data. This policy explains how we collect, use, share, and protect personal data on the websites fjord.lv and fjordhub.com, in the FjordHub platform, the mobile app, and kiosks, in accordance with the General Data Protection Regulation (GDPR) and the laws of Latvia.
2. Data controller
FjordHub.com SIA, Reg. No. 44103139118
Skolas iela 19A, Ogre, LV-5001, Latvia
Email: support@fjordhub.com
3. What data we collect
Website contact form (fjord.lv). If you request a demo or contact us, we receive the email address, company name, location, and phone number you provide, as well as information about which section of the page the request was sent from and, if you arrived from an ad or another website, the campaign name and the site you came from. This is kept only in your browser session until you send the request; no cookies are used for it.
Contact via WhatsApp. If you message us on WhatsApp, we receive your phone number, WhatsApp profile name and the content of your messages, and use them to answer your question. WhatsApp is provided by WhatsApp Ireland Limited, and the WhatsApp privacy policy also applies.
FjordHub platform and mobile app.
- Identification data (first and last name, email, company, position)
- Contact information (email, phone)
- Login data (IP address, device information, browser)
- Usage data (activity records in the platform)
- Location data (only in the mobile app and only with your consent)
- Payment data (address, transactions – via payment service providers)
- Communication with customer support
4. Legal basis for processing
- Steps prior to entering into a contract at your request (demo and contact requests)
- Performance of a contract (provision of the service)
- Consent (marketing, location, non-essential cookies)
- Legal obligation (accounting, tax, and other requirements)
- Legitimate interests (security, service improvement)
5. How we use data
- Responding to requests and arranging demos
- Providing the service and customer support
- Improving the platform
- Complying with legal requirements
- Marketing (only with consent)
6. Retention periods
- Demo and contact requests: up to 12 months
- Account data: while the account is active
- Invoice data: at least 10 years (accounting requirements)
- Support data: up to 2 years after the case is closed
7. Data sharing and processors
We use service providers that process data on our behalf under agreements compliant with Article 28 of the GDPR:
- Website hosting and storage of contact form submissions – Netlify, Inc.
- Email and documents – Google (Google Workspace)
- SMS notifications – SMS service providers (for example, Twilio)
- Cookie-free website visitor statistics – Plausible Insights OÜ (Estonia, data stored in the EU)
- Platform hosting, analytics and error-reporting tools, payment systems
We do not sell personal data to third parties.
8. Transfers outside the EEA
Some service providers (for example, Netlify and Google) may process data outside the European Economic Area. In such cases, appropriate safeguards are in place – the EU–US Data Privacy Framework or the European Commission's standard contractual clauses.
9. Your rights under the GDPR
- Access your data
- Correct inaccurate data
- Request erasure
- Restrict or object to processing
- Receive your data in a portable format
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise your rights, write to support@fjordhub.com.
10. Automated decision-making
We do not carry out automated decision-making that would have legal or similarly significant effects.
11. Cookies and similar technologies
- Necessary cookies (session, security, your preferences) – used without consent, because the website or platform does not work without them.
- Analytics and marketing cookies – used only after your consent in the cookie notice. Consent can be withdrawn at any time.
Cookie preferences can be managed in the cookie notice or in your browser settings.
Visitor statistics on fjord.lv. To understand which pages and sections are useful to visitors, we use Plausible Analytics (Plausible Insights OÜ, Estonia). It uses no cookies, builds no profiles and does not store IP addresses; the aggregated data (pages visited, links clicked, browser type, country) is stored in the European Union and cannot be linked to an individual. For this reason no consent is requested.
12. Children's data
We do not knowingly collect data from persons under 13 years of age.
13. Data breaches
In the event of a breach that poses a risk to your rights, we will inform the affected persons and the supervisory authority in the manner prescribed by law.
14. Contact
Questions about this policy: support@fjordhub.com
Supervisory authority: Data State Inspectorate of Latvia (Datu valsts inspekcija) – www.dvi.gov.lv